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Red Robin Boarding Cattery

01332 511270 07792985872

Moorcroft Farm
Radbourne Lane
Derby
DE22 4LX

Opening Times:

Monday to Saturday 11am to 1pm and 2pm to 4pm
Sunday 10am to 1pm

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To Helen

Thank you very much for the review Helen... Just an explaination - our administrator has been off sick for a month and at the time you brought your cat in - everything was 'up in the air' so to speak. We always appreciate feedback and strive to be the best we possibly can. It was very unfortunate that you arrived during this confusion and we can only apoligise for the terrible reception you got both dropping the cat and picking it up. Our administrator and myself will be taking control from next week so hopefully all will be much better. Den actually thinks it helps people to be able to drop and pick cats up when it suits them hense the telephoning him before you set off. All of our regular clients appreciate this but I do see your point about remembering yet another thing on a long list before going on holiday. I wish you luck on your quest to find the perfect cattery. Thanks a million. Pauline x

By Red Robin Boarding Cattery at 11:57 on 13/05/13

      

Boarding Cattery,

Expert CARE for cats, including any medications by experienced veterinary nurse specializing in cat care.

 
      
      

4 Reviews of Red Robin Boarding Cattery

       
  • Profile image for Red Robin Boarding Cattery

    To Helen

       

    Thank you very much for the review Helen...

    Just an explaination - our administrator has been off sick for a month and at the time you brought your cat in - everything was 'up in the air' so to speak.

    We always appreciate feedback and strive to be the best we possibly can. It was very unfortunate that you arrived during this confusion and we can only apoligise for the terrible reception you got both dropping the cat and picking it up. Our administrator and myself will be taking control from next week so hopefully all will be much better.

    Den actually thinks it helps people to be able to drop and pick cats up when it suits them hense the telephoning him before you set off. All of our regular clients appreciate this but I do see your point about remembering yet another thing on a long list before going on holiday.

    I wish you luck on your quest to find the perfect cattery. Thanks a million. Pauline x

    By Red Robin Boarding Cattery at 11:57 on 13/05/13

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  • Profile image for hlcrooke

    Mixed review!

       

    Whilst the actual accommodation my cat stayed in was fine, no complaints there, the administration behind the cattery left a lot to be desired! There are no official opening times; you have to ring a mobile number before you drop-off/pick-up your cat. This just adds to the list of things you have to remember to do if you are dropping your cat off before going away. When we dropped out cat off (it was the first time we had used this cattery), we were asked to write our names and a mobile number on a piece of cardboard ripped off a box which didn't seem very official at all! When we collected our cat after two nights, the gentleman had no idea how long our cat had been with them (because there doesn't seem to be any paperwork anywhere!!), and tried to charge us for 10 nights rather than 2!

    To sum up, our cat didn't seem to mind staying there and the accommodation was fine. However I will not be using this cattery again, simply because it all seemed a bit unprofessional and slap-dash!

    By hlcrooke at 11:35 on 13/05/13

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  • Profile image for pottinger1668

    Superb care & attention

       

    Pauline and Dennis looked after and groomed Louis at very short notice and with great care.
    He looks so much better and is obviously happier.
    Would recommend to anyone.
    Many thanks
    Steve & Carol from Breaston, Derbys.

    By pottinger1668 at 11:17 on 29/12/12

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  • Profile image for Red Robin Boarding Cattery

    best cattery in Derbyshire!!!

       

    i cannot praise this cattery enough - both Dennis and Pauline absolutely love cats and it is clear to anyone once you start talking with them. the cattery is spotless and very cosy - the treats my girls had included fresh prawns and chicken breast - can i come and stay??

    By Red Robin Boarding Cattery at 21:00 on 19/12/11

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